New Customer Success Tools in 2026

AI-native customer support and feedback agent

Most teams run a helpdesk, a feedback board and a survey tool, then copy between them all week. ProductBridge is one system. An AI agent answers support chats from your help center, calls your APIs via tools, workflows and MCP, and hands…

The help center that never goes out of date

Ferndesk is a complete help center with an agent that checks every article against your product, catches what changed, and drafts the fixes for you.

65% AI resolution rate in 90 days, or you pay nothing

Helply is an AI support agent that resolves support conversations end-to-end, takes real actions, syncs to your help desk, and escalates with full context and source citations. Work 1-on-1 with a dedicated AI support engineer and get a…

Guide users step by step inside your product.

NINA lives inside your product and helps users exactly where they get stuck. They ask “How do I…?” by voice or text, and NINA guides them step by step on the live interface before they open a ticket, search documentation, or message…

Live AI employees for product onboarding and demo

Real-time agents that see, talk, and operate software. They onboard, demo, activate, and unblock your users. On their own. Skippr agents keep agenda and memory across full sessions, speak 10 languages, and act on screen with built-in…

AI that fights customer service for you

AirKaren is the AI that fights customer service for you, completely for free. Tell Karen what went wrong with your flight, and she cites the regulation, files your claim, and chases down what you're owed. Karen will call customer support…

The customer brain for your company

Customer knowledge isn't a collection of documents. It's a network of relationships. Poth builds a living model of your customers before answering questions, so Ask Poth can reason across all your company knows instead of summarizing…

AI that runs your 1:1 onboarding calls

Onboard every user like it’s your best live call. Obi is a voice AI agent that talks users through setup, answers questions in real time, and shares insights after every session. No clunky tours or videos—just real conversation, 24/7, at…

Automated support that learns from docs + past conversations

Sluggish, bloated, legacy support tools are dead. Zoona is support for modern teams — it learns from your docs and past conversations, then resolves 60%+ of tickets the second they land. No backlog. No burnout. No endless hiring to keep…

AI screen-sharing calls for user onboarding

Nimbia is an AI that does screen-sharing calls to onboard and train new users of software products. It speaks, listens, and can actually click on the user's screen, so it can be truly helpful. The very first company using Nimbia is…

Support that does the digging for you.

Kai Resolve is the AI agent for support tickets your docs can't answer. It reads the screen recording, logs, account data and your code, read-only, then answers the customer or escalates with a diagnosis. Confirmed bugs become coding…

AI Voice & Screen Recording Tool for Websites

Users report bugs with "it's broken" or request features with "add x feature here" both frustratingly vague. You ask for screenshots, steps, use cases. They forgot. You can't recreate it or understand the request. Days wasted going…

The help center I built after Intercom's search broke

🎉 Launch day only: $200 off any lifetime deal with code PHLAUNCH ($399 → $199, $799 → $599). Ends Oct 2, 12 AM PT. Most help centers give you a subdomain, a keyword search, and a monthly bill. chat.sh is different: 🔍 AI search that…

Turn customer feedback into decisions with AI

Next-generation, AI-native feedback platform to collect NPS, CSAT, and CES across product, email, embed, and tools like Zendesk and Salesforce. Trigger surveys at the right moment across every touchpoint, then analyze every response with…

Let ChatGPT & Claude answer customer support tickets via MCP

Chatway is a live chat and customer support platform that lets you bring your own AI agent. Connect ChatGPT, Claude, Gemini, Cursor, or any MCP-compatible assistant to manage customer conversations, reply to messages, search contacts, and…

Omni-channel AI-first customer support (6 months free)

Support that does the digging for you.

Let ChatGPT & Claude answer customer support tickets via MCP

A self-improving branded AI FAQ page

Live chat, email and WhatsApp help desk at one fixed price

The help center I built after Intercom's search broke

The help center that never goes out of date

Don't Rent. Own Your Agentic Support Centre.

Build AI agents your customers will love.

AI-native customer support and feedback agent

AI agents that switch between voice, text, and visuals

Give your AI agent guides that show users where to click